Terms & Conditions

Please read these terms carefully before making a booking

Malle Stays™ is an online & offline platform providing temporary properties/accommodations under the brand "Malle Stays™". These Terms apply to all Guests booking via any channel (website, app, third party, offline, referrals, etc.). Please read carefully before booking. We may revise these Terms at any time without notice. Continued use means you accept changes.

Cancellation Policy

Full Refund:Cancel ≥ 15 days before check-in → full refund.
Partial Refund:Cancel 10–14 days before check-in → 50% refund.
No Refund:Cancel less than 10 days before check-in → no refund.

Relocation Policy

No relocation (to another property) is permitted once booking confirmed.

Reschedule Policy

By Guest: Request up to 15 days before check-in. If new dates cost more, pay difference + reschedule fee. Cannot reschedule during peak dates.

By Malle Stays: We may cancel and offer (i) alternative comparable property, (ii) future credit valid for 3 months, or (iii) full refund.

Check-in / Check-out

Standard check-in: 2 PM
Standard check-out: 11 AM
Early check-in to 1 PM subject to availability (complimentary)
Additional fee may apply for early check-in or late check-out
Please confirm one day prior

Processing Refunds

Refunds due will be processed within 7 working days
A 5% cancellation processing fee may apply

House Rules & Guest Conduct

Guests must not disturb neighbors—no loud music after 10 PM
Property only for staying – no parties or unlawful activities
No possession/consumption of illegal items or substances
No removal of furniture or structural changes allowed
Guests exceeding property's max occupancy: additional fees or eviction possible

Pet Policy

Pets may be allowed at discretion. Unauthorized pets are not permitted and may result in eviction. Pets are not allowed in pools. Violation may incur ₹5,000 fine.

Liability

Malle Stays acts only as a platform; not liable for guest mishaps, property issues, misuse, negligence, or third-party acts. We're not responsible for power cuts, structural defects, or emergencies. Guests responsible for valuables, parking, and safety. No lifeguard provided—guests swim at their own risk.

Booking Confirmation

Booking becomes valid only after full payment. If payment is not received timely, booking may be canceled. For third-party bookings, our terms prevail.

Advance / Security Deposit & Damages

Advance payment required to confirm booking
Guests must report damages within 90 minutes of check-in or incur liability
Damage cost may exceed deposit; excess payable within 7 days

Force Majeure

Events beyond control (natural disasters, strikes, govt orders, epidemics) relieve liability for affected performance.

Grievances / Redressal

For grievances, contact connect@mallestays.com. We commit to timely resolution.