Terms & Conditions

Acknowledgement

Malle Stays is an online & offline platform providing temporary properties/accommodations under the brand “Malle Stays”. These Terms apply to all Guests booking via any channel (website, app, third party, offline, referrals, etc.). Please read carefully before booking. We may revise these Terms at any time without notice. Continued use means you accept changes.

Cancellation Policy

Full Refund: Cancel ≥ 15 days before check-in → full refund.
Partial Refund: Cancel 10–14 days before check-in → 50% refund.
No Refund: Cancel < 10 days before check-in → no refund.

Relocation Policy

No relocation (to another property) is permitted once booking confirmed.

Reschedule Policy

By Guest: Request up to 15 days before check-in. If new dates cost more, pay difference + reschedule fee. Cannot reschedule during peak dates.
By Malle Stays: We may cancel and offer (i) alternative comparable property, (ii) future credit valid for 3 months, or (iii) full refund.

Early Check-in / Late Check-out

Additional fee may apply depending on availability. Standard check-in: 2 PM. Standard check-out: 11 AM. Complimentary early check-in to 1 PM subject to availability. Confirm one day prior.

Processing Refunds

• Refunds due will be processed within 7 working days.
• A 5% cancellation processing fee may apply.

Services Provided

Malle Stays acts as a booking platform. Amenities/services shown on listings may not always be available; we reserve right to modify or discontinue them without notice.

Content Accuracy & Pricing

Tariffs are non-negotiable and may change due to technical errors. If we detect an error, we reserve the right to correct it even after booking.

House Rules & Guest Conduct

• Guests must not disturb neighbors—no loud music after 10 PM.
• Property only for staying – no parties or unlawful activities.
• No possession/consumption of illegal items or substances.
• No removal of furniture or structural changes allowed.
• Guests > property’s max occupancy: additional fees or eviction possible.

Pet Policy

Pets may be allowed at discretion. Unauthorized pets are not permitted and may result in eviction. Pets are not allowed in pools. Violation may incur ₹5,000 fine.

Liability

Malle Stays acts only as a platform; not liable for guest mishaps, property issues, misuse, negligence, or third-party acts. We’re not responsible for power cuts, structural defects, or emergencies. Guests responsible for valuables, parking, and safety. No lifeguard provided—guests swim at their own risk.

Amenities & Services Availability

Services shown in listings may not always be available. We reserve the right to discontinue them.

Website Terms of Use

Malle Stays grants you limited, non-transferable access. Unauthorized copying or disruptive behavior is prohibited. We may terminate access for non-compliance.

Third-party Links

We may link to external sites. We do not endorse or control those; use at your own discretion.

Discounts & Offers

By giving contact info, you opt into receiving marketing via WhatsApp, email, SMS, etc. Offers may have specific T&Cs. We may withdraw offers anytime.

Booking Confirmation

Booking becomes valid only after full payment. If payment is not received timely, booking may be canceled. For third-party bookings, our terms prevail.

Advance / Security Deposit & Damages

• Advance payment required to confirm booking.
• Guests must report damages within 90 minutes of check-in or incur liability.
• Damage cost may exceed deposit; excess payable within 7 days.

Credit/Debit Card Use

You confirm card provided is valid and lawfully owned. Malle Stays not liable for fraudulent use; guest bears responsibility.

Consequences of Breach

Violation may result in booking termination, eviction, forfeiting of payments, and no refunds.

Personal Data & Privacy

We adhere to privacy rules under IT Act 2000, Rules of 2011, etc. Collected data kept confidential per our Privacy Policy.

Guest Issues & Property Mismatch

• If property differs materially from listing, report within 12 hours with proof.
• Guest misbehavior or negligence is their responsibility; we’re not liable.
• If property is occupied, we’ll try alternate comparable stay or refund.

Force Majeure

Events beyond control (natural disasters, strikes, govt orders, epidemics) relieve liability for affected performance.

Termination

We may suspend or terminate your access for breach of policies or misuse, without notice.

Waiver

Failure to enforce any right isn’t a waiver of that right.

Submissions

Any content you submit (ideas, suggestions) becomes our exclusive property. We may use them freely without compensation or attribution.

Miscellaneous

We may transfer our rights/obligations. If parts of these terms are invalid, remaining parts stay in effect.

Grievances / Redressal

For grievances, contact connect@mallestays.com. We commit to timely resolution.